SimCity

For those of you paying attention, EA's launch of SimCity was a disaster. Server problems combined with the always-online DRM requirement prevented many gamers from even being able to play the game, while others had to wait hours just to connect, more suffered crashes and glitches, and still others lost save files (and hours of progress) due to failures in specific servers that housed their game files.

It got so bad, online retailer Amazon.com pulled the game from its site, citing the unplayable state of the servers. They've since reinstated the game, but with a warning to consumers, and a lowly 1 1/2-star rating (as of the time of this writing).

Having participated in one of the closed Betas for the game, I was fully aware of the potential for problems, since Beta users were plagued by server issues that prevented many players from even being able to login to test the game. I had to wait hours before the server was operational long enough for me to load a city, and even then, I got booted off several times. It was incredibly frustrating, especially with the knowledge that the Beta would only last through the weekend, so I was under pressure to login as quickly as possible and spend as much time as possible with the game before the Beta ended.

SimCity - snap-to road grid
One of the best features of the game is the snap-to-grid for building roads that lets you keep your roads nice and parallel, even if they curve!

So I fully anticipated server problems with the launch, since I didn't trust EA to put any real effort into making sure the game would work. This is the same EA that won a consumerist award for the "Worst Company in America" in 2012! And deservedly so! Despite the servers not being up to par during the two closed Betas, EA still seemed to think the online infrastructure was suited for a full retail launch. Boy were they wrong!

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