Thursday, April 14, 2011 02:12 PM

Replacing a PS3 - a horror story rant

in Video Gaming by MegaBearsFan

PS3 restore prompt

I recently had the misfortune of needing to send my PS3 into Sony for servicing. Something was wrong with the graphics card and was creating very unpleasant graphical artifacts and texture issues on most of my games. EA Sports games such as Madden and NCAA were very badly affected. Fallout New Vegas would sometimes go completely black on me. Metal Gear Solid 4 saw some very irritating texture pop-ins and coloration issues. Even the Back to the Future downloadable game from the PSN was suffering from similar problems...

Sony's customer service is horrible. Not the service. Just the policies, the way that the hardware is configured, and the lack of respect that the whole process has for the consumer. I don't understand how they are still in business when repairing a $600 piece of hardware goes something like this:

"Thank you for calling Sony Customer Support. Oh, you're PS3 broke. Well that's too bad. Go ahead and back up your hard drive even though none of it can be restored onto a replacement system anyway. Pay us $130. And then send the system in. If we feel like fixing it, we will. But we probably won't, cuz that would require, like, you know, work. So we'll send you a replacement and inconvenience you even more by making it impossible for you to restore your save files and downloadable content. Thank you and have a nice day. Or a shitty day. Whatever."

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Welcome to Mega Bears Fan's blog, and thanks for visiting! This blog is mostly dedicated to game reviews, strategies, and analysis of my favorite games. I also talk about my other interests, like football, science and technology, movies, and so on. Feel free to read more about the blog.

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