So, Chichian and I have both recently had issues with Steam that required us to create a support ticket. Steam has a rather obtuse system for support tickets, and for many users, it apparently doesn't work at all.

First and foremost, Steam's support requires that you make a separate account just for support. You don't log into Steam support using your existing Steam account. Supposedly, this is because the most common ticket is to retrieve access to a lost account. Either the player forgot their account info, or it had been hijacked. So in order to prevent people from having to make a whole separate Steam user account just to create a support ticket to retrieve their old Steam account, they set up this system in which support is its own separate account to begin with - for everybody. So even if you have full access to your Steam account and only want to report a bug in the client or have an issue with a purchased game not showing up in your library, you still have to go to the trouble of creating a completely separate account.

Steam Support account sign in
Steam Support requires a separate account from your normal Steam account.

You then have to go through the email validation process. After you create an account, they'll send you a verification email. Pretty common stuff. Unfortunately, many users (including myself and Chichian) never get these emails. The same might apply for email requests to reset a password if you forgot your support account's password. The email doesn't go into a spam folder. It doesn't go to the wrong account. It doesn't show up two days later because their emailer services are slow. The emails simply never show up. You're not crazy, there is an explanation.

Apparently, some email providers completely block Steam Support from sending emails to their users for ... some reason. I guess they think Steam Support is some kind of spammer or malware threat? Usually, you'd expect such an email to get sent to a spam folder. But not in this case. It's really annoying that providers are able to simply refuse traffic from specific sources, especially a source that is legitimate like Steam.

Steam Support account sign in
Use a gmail account for Steam Support.
It works ... for now ...

So bottom line: if you are having issues with creating or accessing a Steam Support account, you're not alone. If you're waiting for validation or password reset emails that simply never show up, it's probably because your provider is blocking them. Chichian's Steam Support emails were blocked by Hotmail and Yahoo. Mine was blocked by AOL. It appears that gmail does not block Steam Support though. We were both able to receive the emails when we created an account using gmail. So if you are having issues, I recommend using a gmail address to create your Steam Support account. It will save you some confusion and frustration.

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Civilization V

In anticipation of the upcoming Brave New World expansion pack for Sid Meier's Civilization V, I've been working on some mod projects.

Today, I published a small resource mod called "Just a pinch of salt" that adjusts the yield of the salt luxury resource. By default, salt is a very strong resource to start near, as it provides +1 food and +1 gold base yield. Since it shows up frequently on plains, these tiles give your fledgling city a 2 food, 1 production, 1 gold tile out of the gate. With the addition of a mine, the food and production yield goes up by 1.

Civ V mod - reduced-yield salt Civ V mod - Granary improves salt
Extra food from salt requires building a Granary.

This mod aims to scale back the power of salt a little bit by removing the base +1 food modifier and moving that bonus to require the construction of a Granary building. In addition to it's existing bonuses, the granary now adds the +1 food to salt.

  • Salt: +1 Gold base yield.
  • Granary: +1 Food from salt worked by the city.
Civ V mod - Max salt yield
Total salt yield after building Granary and mine.

Once you have mined the salt and built a granary in the city, the total output of the salt tile is the same as in the unmodded game.

The mod can be downloaded from Civilization V's in-game mod browser by searching for "just a pinch of salt", or through Steam by visiting MegaBearsFan's Workshop (http://steamcommunity.com/sharedfiles/filedetails/?id=145306648).

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Civilization V

In anticipation of the upcoming Brave New World expansion pack for Sid Meier's Civilization V, I've been working on some mod projects.

Today, I published a small resource mod called "Copper Buff" that improves the effectiveness of the copper resource in the game. Currently, copper is a fairly weak luxury resource, since it doesn't get buffed by any buildings in the game. This mod adjusts the Forge and Mint buildings to provide a bonus towards nearby copper as follows:

  • Forge: +1 Production from copper worked by the city.
  • Mint: +1 Gold from copper worked by the city.

Both buildings can be constructed in a city if copper is present within the city's borders.

Civ V mod - Forge improves Copper Civ V mod - Mint improves Copper
Forge and Mint improve nearby copper.

The mod can be downloaded from Civilization V's in-game mod browser by searching for "copper buff", or through Steam by visiting MegaBearsFan's Workshop (http://steamcommunity.com/sharedfiles/filedetails/?id=144822605).

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This review was originally published 05/15/2011 on Game Observer (now defunct as of 05/13/2014). It has been republished here for archival purposes.

Portal 2

Portal 2 cover art

Yes GladOS, we brought you back to life because we really do love to test!

To be perfectly honest, I wasn’t looking forward to this game. I love the first Portal, as it was about as close to "perfect" as any game has ever come, but I couldn’t help but fear that Valve might turn this into a franchise, and in doing so, some of the allure of the game would be lost. But the game was released, and it is a triumph. Mostly.

Apparently, a very long time has passed since the first game. The Enrichment Center is very different. Under the care of the watchful AI, Wheatley, the entire facility has been slowly falling apart. The degrading, decrepit test chambers make for much more interesting visuals than the sterile, white and gray chambers of the first game. They are now overgrown with weeds and vines, panels are falling off the walls, broken glass litters the floors, and fallen and bent metal beams and girders obstruct some of your paths. It’s just too bad that with all the debris and vegetation littering the environment, that none of it is interactive. It slightly breaks the immersion when you walk through dangling leaves and they don’t react to your passing at all.

There is a lot of visual variety in this game. You travel through the dilapidated chambers of the early game until the facility begins to rebuild itself. You watch it piece itself back together. Then you get to travel through the deepest guts of Aperture Science. And finally, you come back to see the test chambers tear themselves apart again

Portal 2 - co-op characters

The co-op puzzles are fun, but not terribly replayable.
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Civilization V

Now that Gods & Kings has rearranged the tech tree, I decided I would revisit my old Code of Law mod and update it for the new expansion. That updated version is now uploaded onto the Steam Workshop.

Civilization V - Code of Law mod The new Code of Law technology requires Writing and leads to Philosophy and Civil Service.
It allows Courthouses and Open Borders treaties.

The primary intent of this mod is to move the Courthouse building away from Mathematics so that players do not gain access to the building that nullifies unhappiness from city occupation at the same time that they unlock the first siege weapon. This way, overly-aggressive players who beeline to Iron Working and/or Mathematics so they can capture cities will have to take a minor detour through the culture and science path of the tech tree in order to be able to annex those cities and start using them as unit-farms.

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Grid Clock provided by trowaSoft.

A gamer's life...

Welcome to Mega Bears Fan's blog, and thanks for visiting! This blog is mostly dedicated to game reviews, strategies, and analysis of my favorite games. I also talk about my other interests, like football, science and technology, movies, and so on. Feel free to read more about the blog.

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